Customer Testimonials
I was pleased find out their service dept was open 6:30 am got there by 7:45:am to get my recalls fixed on my 2026 Ram 1500…. Service was quick and very courteous … done 2 hour wait :: I’m happy with the dealership and Adele Finance Mgr … Rocks 😜👍
Ben was very professional.
Good place, good people, dealer prices, only down side is got a part didn’t need but that was partly my fault but there was confusion so get the diagnosis first then the parts. All and all good place
Very fast service, clean facilities, and great staff - highly recommended. I will be using their services again.
Initial alignment was off but Mike made it right by extending a loaner vehicle and re-aligning.
Called the day prior to schedule the service I needed. Always great service in a timely matter.
Quick and on time. My appointment was scheduled quickly and they were very professional and pleasant.
My go to place for my car needs. Even when I have additional inquiries they go above and beyond to get me the answer! I highly recommend!
It is a pleasure doing business with Lucas in Lumberton. The staff is always friendly and helpful.
My appointment was easy to schedule and my check in process was quick. Jeff did a great job of setting expectations around service timing and costs.
Everyone was professional and knowledgeable. Staff spoke clearly and listened to my concerns. Jeff the service rep is the ultimate professional. Kudos to him and his knowledge of handling business in every area of service.
This was my first visit to Lucas for service on my 17 Wrangler. Kate in the service department was amazing. I didn’t schedule an appointment but she was able to work me into the schedule! I was so impressed by the warm reception and excellent customer service! Lucas is my new dealer for Jeeps!
I have completed at least two surveys already regarding my last service appointment. The service was very good and I was pleased. Please take me off the list for all future surveys
Ben was a great salesperson and the closing paper with Jack went smoothly. Both answered my questions and were patient. I’d highly recommend checking them out.
Repair performed in reasonable amount of time and everything works well; very much satisfied with job
All our concerns were taken care of, and best of all everything was still under warranty. Vehicle was done in a day.
Excellent dealership. They always answer the phone, they are very courteous and respectful, great quality and professionalism.
I have no problem with this dealership. They took my car and fix it. It really was fast.
They were polite when I arrived and kept me Informed while I waited for my service to be completed.
Great people great service Very friendly and helpful Would recommend to anyone Great place to do business
They are super rude, don’t know how to treat a customer. They charge you even if they don’t find the problem in your car. Don’t bring you car to this shit.
The service center was top notch, looking forward to returning to have more service done....
The service went well, they were very communicative. The only thing I disagree with is I know for a fact parts of my car were together when I brought the car in. They said it wasn’t and didn’t offer any fix, besides me ordering the parts myself. Something that I saw the day before I took the car in to be looked at.
Vehicle in for Recalls. Great service experience. Employees were friendly and helpful. Keep you informed along the way.
Harry made the whole process quick easy and pleasant. The rest of the staff was also friendly and personable. The dealership itself is well cared for and the set up is tasteful and classy. Will definitely recommend and would 100% return for any future needs
Excellent service experience from start to finish ! Every employee at the dealership are top notch and the service department is best in the area !
Lucas Jeep moved heaven and earth to get me on the road. I live in CO so they know I was never going to buy a car from them but when my Jeep broke down and I had to get home they stayed late to finish the job. Unheard of. Many thanks to Mike and Ed in service. Wish you were my Jeep dealer.
I brought my 2020 Ram 1500 in for a speed sensitive rub / grind noise, I replace the front rotors and pads and had the rear pads replaced. They said it was the rear brakes . I was skeptical but let them do it. For $750.00. Got my truck back and the noise was still there. They said the front axles had a little play, I said I would replace them. When I looked at the inner axle joint it was about ready to fall off. That is where the noise came from. The mechanics and service manager are incompetent. I would have willingly told ... Read More DealerRater - Oct 1, 2026
The best car buying experiance i have ever had .
My jeep had to go in for a major wiring harness repair and Bob, Jeff and Eli could not have been more awesome throughout the process!
Long story short, my jeep was in the shop for 78 days waiting for a Stellantis backordered part (not the dealerships fault). I have a Max-care warranty that only allows for 5 days of a rental. I have kids that have activities and just could NOT be without a car that long. I had several calls into the Jeep call center (absolutely useless) and they created a case and would reimburse me for the 75 days of ... Read More Google - Sep 28, 2026
In and out for TPM Recall on my 2025 Grand Cherokee L. Another great experience.
Every step of the process, from the trade in, to the purchase, to the financing was quick and easy.
Service center customer service is always top notch and efficient . Always friendly and timely too
Handled concerns promptly and efficiently. Communication and follow up was very good. Everyone very pleasant and helpful.
Upon entering the service department, all three advisors looked up at me but did not acknowledge me or offer any assistance. I stood there waiting until the cashier eventually told me that someone would be with me shortly. There was no sense of urgency or acknowledgment from the service advisors. Had I been a different type of customer, I feel I would have been acknowledged and assisted immediately rather than left standing there waiting for someone to help me.I
They always take care of my car I just don’t let any auto repair shop touch my charger I never have any problems if you want your car taken of and fixed right the first time Lucas is the only Dodge Dealership I trust in Burlington county
This is the go to dealership! From sales to service they are top notch. Service offers enough hours to fit anyone's schedule. Got me in and out for a routine oil change and tire rotation. I like that they check for ANY updates to software etc. up front before taking your vehicle to the garage bay. Mike is super to deal with and the communications are excellent. Waiting area is large and super clean as well.
It was just a tire replacement, easy peasy, but Mike worked around my husband's schedule (as a retired person) and we were very happy to get her back all fixed up. Thanks!
Very accommodating and easy to work with even on a return visit. Kate the Service Advisor was Fabulous!
Always a good experience with this dealer. Had new tires put on, Mike helped with choosing the tires as well.
In & out quickly with great service writers, early day service available greatly appreciate getting out as fast as possible on a weekday.
Visited today for a routine oil change and tire rotation and the experience was beyond pleasant. Kate in the Service Department is as a told her some kind of wonderful, this was my first time here at Lucas and it is def my new home dealership.
⭐️ 1 STAR — ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE
If I could give Lucas Jeep in Lumberton zero stars, I would.
The way this dealership handled this situation was absolutely unacceptable from beginning to end. The manager, Bob, was disrespectful enough to curse at a woman on the phone. A manager should know how to communicate with customers without becoming verbally abusive and unprofessional. If you cannot handle a frustrated customer without cursing at them, you have no business being in a customer-facing management position.
But the customer service didn’t stop there.
She was given a rental vehicle that was absolutely filthy — covered ... Read More Google - Sep 10, 2026
Exceptional service and excellent customer service and staff friendly
My favorite dealership. The staff is so professional and I feel they are very fair as well. Highly recommend
easy and quick scheduling - no long wait to get your car in. Kate is a pro and very responsive.
My truck was in maintenance waiting for parts over 3 months before I received a loaner car. Jeff got me a loaner about 3 weeks before my vehicle was repaired.
Very professional and ACCOMMODATING they even sent a tech to my home to help me with a small issue
They charge so much it feels like they’re robbing us lol . $1,000 just to look at my car 😂. They’re some criminals over there Forsure and get away with it. Sweet organized crime. Kate will work with you though . But at the same time, she said she’d look into getting me a slight discount and it never happened. Don’t ask me for my review ever again .
They have service my truck for long time. I am please with the work done.
I had a great experience at Lucas Chrysler Jeep Dodge RAM. The staff was friendly, professional, and helpful throughout the entire process. Everything was explained clearly, and I felt comfortable with my purchase. I would definitely recommend this dealership to anyone looking for a new or used vehicle.
Went to look at a new Wrangler and walked out a very satisfied customer. Harry was our sales rep and he was great. He remembered my dad from over 30 years ago buying a vehicle from him. He was transparent and easy to work with. Dan the sales manager was also great. They went the extra steps to get the deal done. We bought a 2026 Ram 2500 also from them in February and everything was great. When we are in the market for something new, well be right back in there.
Great place great employees all work was great Kate mike and Jeff give great customer service 👍👍👍
Good service, they get you out quick and easy to schedule. Service reps were great.
Sorry - car dropped off evening before. Do not remember who called that car was completed.
Harry was a pleasure to work with. We got the jeep we wanted no problem. Nice show room as well. Go Birds!
Very professional front desk staff. The entire facility very clean. Complementary coffee was fresh and delicious.
I was going to have my 2018 Pacifica repaired but opted to purchase a new one or lease. They connected me to Larry(Harry?) who met us the following morning. He was most friendly & knowledgeable.
Mike is awesome to work with and extremely knowledgeable! Great dealership! I recommend them for vehicle service.
The service was great. I have taken my car there since I bought it from them and I’ve never had a problem.
Drove down to south NJ to an honest dealership!!! After a month of seaching and a bad experience in Princeton. I will be buying all my cars here. Note process takes about 3 hours. But they have soft pretzels. 😃
Helpful quick service, waiting room lots of space with plenty of snacks and drinks available
Helpful, courteous and professional staff. They handled my warranty work very well and with little disruption to me.
they were great polite and knowledgeable. My car was done right and quick. really good quality
Greta job as usual got me in and out quick and as always well worth the price for the quality of work, highly recomnd only place I bring my Cherokee and Gladiator for service
Thank you again Lucas Mopar for letting me visit yesterday and it was good seeing Andrew mcmaster and Michael causfield. They were very honest and thank you for letting me do videos.
Was given a quote online to buy (not trade!) my 2014 Ram 2500. I was transparent on condition of vehicle online. I called to confirm quote then drove to dealer and was told they aren’t interested but tried to get me to trade it in. Total bait and switch and a waste of my time.
They were great polite from the time I walked in till my car was done.
The service here is second to none. Future work / maintenance issues discussed. Shout out to Service Advisor Jeff Sherrod
Took my caravan in for recall.It was my anniversary and Mike made it happen,without to much delay. Was great . Thanks Mike.
2nd jeep wave oil change. Service bagged filter for me with no questions asked. In and out in 20 minutes
Quick and easy service. Also has a great waiting room with complementary drinks and snacks.
They always service my truck!!!! My husbands dodge as well! Nice people. Wonderful job! No complaints Highly recommend to others!
Prompt courteous service. Kate is always friendly and efficient . All the front desk service reps are.
Usually friendly checking in not so much checking out the young girl checking out not very friendly.. wait time is hit or miss
This is our 2nd visit to Lucas with our Durango. The first visit was 1/5/26 for LOF and cabin filter and HVAC cleaning. During our 2nd visit 7/7/26, the technician recommended a new cabin filter and HVAC cleaning. Kate pointed that out to my husband, and he told her that we had that done during our previous visit. Without checking, she replied that your records did not indicate that this work was performed during our previous visit.
Friendly and efficient as always! They do a great job and I trust their service!
Very friendly service, helpful and respectful of my time, the space is clean and comfortable
Quick and easy Service scheduling for my Jeep 392 and they even completed a recall that I was unaware of, while it was in for routine maintenance.
Just bought my 2026 Jeep Grand Cherokee Summit from Rob Cortese at Lucas and could not have asked for a better experience. Rob was professional, straightforward and respectful of my time. No games, no pressure, just a no nonsense great transaction from start to finish. He answered every question and made the whole process easy. If you are looking for a Jeep, Lucas is your spot and Rob is the guy to ask for. Five stars all the way.
Excellent service very helpful staff. Mike was a huge help in finding the perfect car for us.
Corrected the issue quickly. Always seem to be fair and not always trying to sell you more.
This is a great dealership. They are easy to work with. Always friendly and kind staff.
Very friendly and helpful. Work always gets done in a timely manner.Easy to make appointment.
My visit at the deal trip was quick fast and efficient. The staff treated me professionally and we’re excellent care.
Do not use this company. I took my Jeep in there for an oil change they never checked my fluids. I was driving around with NO ANTIFREEZE they never checked my fluids!
I went into the parts department and ordered rain guards for my truck on 7/1/26. the rain guards came in on 7/3/26 and my appt for the installment was scheduled for today 717/26. They texted me this morning around 9am for me give them a call, so to inform me that the adhesive was missing from the box. I don't understand how you don't check the packages the day it comes in to insure all parts are available to perform the job prior to the customers appt. I was very upset, so much so that I canceled the service and requested ... Read More Google - Jul 8, 2026
I went into the parts department and ordered rain guards for my truck on 7/1/26. the rain guards came in on 7/3/26 and my appt for the installment was scheduled for today 7/7/26. They texted me this morning around 9am for me give them a call, so to inform me that the adhesive was missing from the box. I don't understand how you don't check the packages the day it comes in to insure all parts are available to perform the job prior to the customers appt. I was very upset, so much so that I canceled the service and requested ... Read More Yelp - Jul 8, 2026
Lucas Hyundai has always provided excellent customer service n a timely manner. They have krpt our van running very reliably for 16 years! Their service reps are knowledgeable, courteous and considerate. A+
They were kind and courteous and extremely Knowledgeable. I would recommend them to anyone. Thanks
Service department continues to be an exceptional experience. Kate is always professional with providing excellent care with my vehicle maintenance programs. Customer waiting area is clean, provides extra room for utilizing desktop space along with comp beverages & snacks.
Amazing service!Everyone was professional and had my jeep done sooner than expected! Thank you!
Everyone was very professional. It was easy and quick. Was happy to do business with them.
Made the appointment online, there was a bunch of people there but still got in and out in the time they said it would take. Snacks and water in the waiting room a plus!
Very professional staff. Took care of all my needs that day. Great environment.. would highly recommend
Lucas CDJR service is the best i Burlington County! All service writers are professional and knowledgable.
Everything went quick and easily. Kate my service advisor who checked me in was great! I went in for a recall and got my oil and tires rotated as well.
I drove from Connecticut to Southern New Jersey to purchase a vehicle from this dealership and they made the experience smooth, easy and delightful. The car was ready and waiting for my test drive all the paperwork was in order and I was able to drive the car home that same day. I would highly recommend Lucas for anyone’s next car purchase My thanks go to Ben and Jack. I love my Gladiator!